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Pickup service

It is the residential Pickup service for national and international orders.

Request a Pickup service here or by the Postal Service Center - CAC.  (in portuguese)

1. General Characteristics

The residential pickup service has limited scope.
Make sure the location where the Pickup service will be held is part of the coverage area of the service
. (in portuguese)

May be used by:
Individuals and Legal entities without a contract;
Legal entities with a contract.

Pickup services attended by:
SEDEX hoje;
SEDEX a cobrar;
SEDEX mundi document;
SEDEX mundi merchandises;
EMS Express Document;
EMS express merchandises

The SEDEX a cobrar, SEDEX Mundi merchandises and EMS express merchandises will only have residential pickup service when requested by client with a contract.

Pickup Service Schedule:
Normal Pickup
Performed between 02:00 p.m. and 06:00 p.m. for orders registered until 04:00 p.m. After this time the collection will be scheduled for the next following working day.

Special Pickup
Performed between 06:00 p.m. and 08:00 p.m. for orders registered until 06:00 p.m.

     Cities attended by special Pickup Service
     - Belo Horizonte;
     - Brasilia;
     - Rio de Janeiro;
     - Sao Paulo .

SEDEX hoje Pickup
Performed between 11:00 a.m. and 12:00 noon for orders registered until 11:00 a.m.

Pickup performance:
The pickup services will be held on working days, from Monday through Friday, at the exact address indicated by the client, except in cases where the mailman access is denied. The object will be sent on the same day to the intended destination.

Online information:
Track, change or cancel your pickup service request here (in Portuguese).

Optional Products:
Standardized Envelopes.


- Convenience

How to buy

Pickup service may be requested by the Customer Service Center - CAC or on the Internet. (in portuguese)

Prices and Times

How Much:
The pickup service requested by the Internet has different prices to the ones requested to the Customer Service Center - CAC, varying according to the location where the pickup service will be conducted.

Check prices for the pickup service here.  (in portuguese)

Methods of Payment:
Payment of pickup service and value of the posting may be made as follows:
- Cash payment: only in cash;
- Invoiced: clients with a contract.

Recommendations and Restrictions

- We do not ship (in Portuguese);
- Limits of dimensions and weights;
- Packaging (in Portuguese).