Delivery deadlines reduction and resumption of services

October 9, 2020

To our customer audience

We inform that the huge operational recovery plan implemented by Correios has brought significant improvements in operations, thus causing parcels delivery deadlines to be notably reduced.

In view of the above, extra delivery deadlines to be added to the customary delivery deadlines will be reduced down to 1 day for SEDEX parcels and 3 days for PAC parcels as of October 13, 2020.

Keeping on improving delivery deadlines, SEDEX shipments will be delivered within a D+1 timeframe whereas PAC shipments will be delivered within a D+5 timeframe as of October 26, 2020. No extra delivery deadline will be added to these timeframes implemented in the main commercial corridors, so as to meet the market´s needs besides offering the best delivery to the final recipients in such singificant events as those of  Singles’ Day, Black Friday and Christmas season.

The New delivery deadlines will be available on the dates above at

We also inform that home reverse logistics as well as home simultaneous reverse logistics services returned to normality in our Pick-up Programming System– SCOL and scheduled parcels pick-up is operating normally.

Pursuant to our corporate commitment, return to normality is taking place gradually with a view to offering top-quality services with even better delivery deadlines - in tune with all of our safety guidelines for both our employees and customers.


The Business Directorate