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Reverse logistics

Service for shipment of documents and goods under devolution, without onus to sender, to be delivered exclusively at the address indicated by contracting client. Access to system


Who can use it: Juridical persons with SEDEX, e-SEDEX and PAC contract.

Characteristics: Modalities:
Reverse logistics in post office
Reverse logistic process, carried out in an appropriate  Correios post office or  Authorized post office that consists in postage of return product, upon presentation of Postage authorization (e-ticket).

Simultaneous Reverse logistics in post office Reverse logistic process, carried out in an appropriate  Correios post office, that consists in postage of return product simultaneously with delivery of substitute product.

Home Reverse logistics Reverse logistic process, carried out  final consumer address, that consists in home collection of return product.

Simultaneous home Reverse logistics Reverse logistic process, carried out  final consumer address, that consists in home collection of return product simultaneously to substitute product delivery.  

Indications

How to request the service: Order can be made at any time during the week.
- Single order:  carried out via internet at Portal Correios, upon login and password;- Order in lot: carried out via FTP server, upon exchange of files.

Why use this service?

- Convenience, easiness and quickness in service order process;
- Online monitoring of orders flow.

Additional services and products:

Return Receipt *
Service that proves to sender the delivery of object to addressee.* Currently available for all modalities of Reverse Logistic in Post office and Simultaneous Reverse logistics in post office.

Packs Standardized boxes and envelopes that ensure object integrity and protect it from violation.

Check List completion *Service that allows for object verification and information of object conditions in specific form.* Currently available for mobile telephony segment and electronic devices.

Stated Value Service that allows object insurance in case of damage or deviation.

Online Information: Monitoring of logistic reverse requests can be done in Portal Correios.

Postage preparation: - Post offices;- ZIP code search; - Prices and terms calculator; - Addresser; -  SIGEP – Postage management system

After postage: - Object tracking;

 

Documents

Reverse logistics service rendering term.