- Cookie: English term used to designate a file stored in browsers to facilitate their identification. Much used by website database to customize routines for each Internet user;
- IP:Internet Protocol is the Internet protocol that identifies, locates and establishes a connection between computers connected to the Internet;
- URL: stands for Uniform Resource Location, which is the standard for address names on the Internet. Each page should have its own URL for easy access;
- Portal: Set of sites with information on different online and conventional products and services comprising a single environment. The Correios Portal address on the Internet is:www.correios.com.br which covers institutional content, online services and CorreiosNet services;
- Sítio:Information available on the Internet by individuals, institutions, companies etc., which belongs to the same address (URL) and generally deals with a specific subject.
1. General Policies
Correios privacy policies are based on the principles of its commitment to transparency and respect in the relationship with its customers and visitors through the use of the Correios Portal.
Correios is concerned about the privacy and security of its customers and of visitors who access its portal.
Correios ensures the protection of privacy of personal information of those who visit its Portal.
However, the user should be aware that security measures on the Internet are not entirely infallible.
2. Privacy of Registration Data and Treatment of Information
Information requested from customers and users is the minimum necessary for the completion and improvement of the services provided via the Correios Portal, and is stored in Correios information system for statistical purposes and customer relationships.
Information collected through cookies and identification of IP addresses are generic and used jointly for statistical purposes and to improve communications with our visitors. If desired, visitors can set up their Internet browser to reject the automatic collection of information.
Information from customers and visitors is used by authorized and qualified personnel to perform the functions inherent to contacts and conducting business via the Internet.
Personal information of customers and of those visiting the Correios Portal that will be collected by systems or records and will be stored according to strict standards of confidentiality and security and will not be disclosed to third parties except as expressly authorized by the customer in cases of business contacts/information or by law.
The customer may at any time, correct or update the information provided via the Correios Portal and other registration data, through the various channels of contact with Correios available. The fields in which there is no indication of requirement for answers about personal data must be filled voluntarily without incurring in decrease of quality or quantity of the corresponding services.
3. Relationship with Third Parties
The privacy policies adopted by Correios are relevant only to the Correios Portal and shall not apply to any other website that points to it or that somehow is related to it through “links” or other forms of dissemination and access.
Correios is not responsible for the content available on other sites or companies associated with the Correios Portal through “links” or other forms of dissemination and access.
Correios is not responsible for damages of any nature arising from the unavailability, lack of continuity, interruption or blocking in the transmission of data and the loss of usefulness or for occasional service failures.
The Service will last indefinitely, Correios may at any time and at its own discretion terminate or suspend the rendering of a Service as a whole or in part informing the User in advance, whenever possible, of its decision.
Correios ensures secure access to the sites of the Correios Portal in the transactions and the exchange of private information with customers and visitors in specific areas, through the process of data encryption, using the Secure Socket Layers (SSL) security protocol.
This system consists of a certificate that proves the authenticity of the Correios Portal and ensures the integrity and confidentiality of data during transmission.
Correios will constantly evaluate security procedures and the privacy available to customers and visitors to the Correios Portal.
The user should not provide his/her password to third parties, under penalty of Correios not being responsible for any loss incurred.
Correios ensures the protection of the information on the Correios Portal through the laws and regulations governing copyrights, trademarks and patents.
All texts, images, sounds and/or applications displayed in the Correios Portal are protected by copyright, and any changes, reproduction, storage, transmission, copying, distribution and/or any other forms of use for commercial purposes without the prior and formal consent of Correios are forbidden.
Hacking attempts to the Correios Portal or to sites related to it will be handled according to legal provisions as damage, theft or other criminal classifications corresponding to the consequences of the invasion, under the Brazilian Penal Code.
The User acknowledges and voluntarily accepts that the Service will be used in any case, under his/her own responsibility, guaranteeing to provide accurate and updated registration information.
The Privacy Policies established herein are subject to possible changes at any time due to changes in the Correios Portal or on sites linked to it, using new technologies or whenever deemed necessary by Correios, which is why we recommend its periodic verification.
The User agrees to use the Service in accordance with the law, with its regulations, moral principles, good manners and in accordance with the public order.
7 -Customer Services
The user must access the Correios Service Center to be assisted in any complaints, requests or clarification on Correios' Services and Applications. You can also request information or make suggestions.